It’s fun and easy to order at Eve’s Addiction. You just place items in the shopping cart and proceed to checkout through our online order form. If you are not able to order online or prefer to order by mail, fax or phone, please follow these instructions:

By phone– Please call our customer service number at 800-679-3837 or 860-767-3384 between the hours of 9:00 am to 6:00 pm EST, Monday - Friday. We will be happy to take your order personally.

By mail– If you prefer, you may create your order online, print the form, and mail it to us at Eve’s Addiction.com, PO Box 834, Old Saybrook, CT 06475. Please enclose credit card information, check or money order. Do not enclose cash. Checks cannot be accepted for international orders.

By Fax- You may fax your order with credit card information to 860-767-2788.

We guarantee 100% satisfaction and will accept returns on any merchandise that a customer is not satisfied with. Please see below for details.

Eve’s Addiction.com is a mail order business and if you wish to exchange an item, you must return it to us for a refund, and then order a new item or items from our site.

We accept Visa, Master Card, Discover Card, and American Exfaq for all ordering. We use the finest form of encryption using Secure Socket Layers (SSL) technology that provides for industry-standard security of online commerce. Checks and money orders can only be sent through the mail. Your credit card will not be charged until your items have been shipped from our warehouse.

Shortly after placing your order online, you will receive a confirmation email with an order number. Within the next 2 days you will receive shipping confirmation by email.

If you do not receive an email shortly after ordering, there may have been a problem with your credit card, or with some error in the information you entered at checkout. If you did get an Order Confirmation Number, please contact us with this number for order reprocessing. If there was a typographical error in your email address, you would not have received your Order Confirmation Number. If this is possible, please specify this in your communication with us. Email us atcustomerservice@evesaddiction.comwith your name, order number, date of order, and daytime phone number. Call us at 860-679-3837 between the hours of 9:00 am and 6:00 pm EST, Mondy - Friday.

We use theUS Postal Serviceand UPS for our shipments. We will email you a tracking number once your package is shipped. Click here for a list of countries we ship to.

Shipping prices are variable and can be selected when you check out.

Tax laws require us to collect state sales tax from customers who reside in states where we have established offices. Because of this law, we are required to charge tax on orders shipped to the states listed below:
   • Connecticut - 6%
   • Kentucky - 6%
   • Massachusetts - 6.25%
   • New York - 4% (Depending on local municipalities, the total tax rate can be as high as 8.875%.)
   • Texas - 6.25% (Depending on local municipalities, the total tax rate can be as high as 8.25%.
   • Virginia - 4.3% (Depending on local municipalities, the total tax rate can be as high as 6%.)
   • Ohio - 5.75% (Depending on local municipalities, the total tax rate can be as high as 8%.)

You may contact us atcustomerservice@evesaddiction.comor call us at 800-679-3837 between the hours of 9:00 am and 5:00 pm EST.

Yes, we offer our customers 925 sterling silver and it is stamped, except for the items that are impossible to stamp. There are no metals in our jewelry that could cause allergic reactions.

All our jewelry will have a detailed description. Our pieces will have precious and semiprecious stones and the synthetic stones will be Cubic Zirconium (CZ) that does not exist in a natural state.

We at Eve’s Addiction.com take great pride in providing our customers with quality custom jewelry that is exciting to wear or give as a gift. We are proud of our products, and will do anything within reason to keep our customers satisfied through our excellent customer service. We value your patronage, and welcome your questions and input.

Moisture will tarnish your jewelry. Avoid all water, lotions, and perfumes. Clean with a dry cloth. Never use jewelry cleaner or polishing cloths. To limit wear and tear take a day off and store in a safe dry place.

No, We are only an online jewelry store. If you would like to return or exchange an item you must send it back in the mail.

The 1 year extended warranty will cover defects in workmanship or the materials. This plan will also cover problems associated with normal wear and tear of your jewelry. This warranty includes the following services: inspection, cleaning and refurbishing 2 times throughout the warranty; sizing; repair of missing stones; clasp repair or replacement; chain repair or replacement; earring back and post repair or replacement.

Jewelry that is damaged due to excessive wear or abuse will not be covered by this plan; Jewelry repairs performed by any other jeweler will void this warranty; Jewelry that has been cleaned with abrasive or ultrasonic cleansers will not be covered by this plan; This plan does not cover theft, loss, abuse or accidental damage; return shipping is not covered by this plan.

It is best to send your return back in the box you received but you can also use a bubble or padded envelope. *Please note: Please do not send anything loose in an envelope. Paper envelopes will rip during postal processing. We are not responsible for envelopes received without product.

‘Return to Sender’ is NOT an authorized return method. Any shipping charges incurred will be at customer’s expense. Packages must be returned prepaid; we do not accept COD deliveries. We recommend that you use insured parcel post or priority mail for return shipment.

 If you are not satisfied with your purchase, you can return most items in their original and unworn condition within 60 days for a refund or exchange. (Shipping and handling fees are not refunded). Please note that we must RECEIVE your return within 60 days of your original sales date. Items must be returned in their original condition including gift boxes and velvet pouches.

Yes. Engraved, personalized, photo, monogram, name and initial, and clearance items are not returnable or exchangeable.

Refunds are processed within 10 business days of Eve’s Addiction receiving the return or exchange.

Once engraved, merchandise is ineligible for returns or exchanges. Our engravers do their best to ensure all finished products are high-quality, but if for some reason your jewelry has been damaged or you are unsatisfied with it, please contact us to determine return eligibility - 800.679.EVES (3837).

The free gift is based on the total of your order. If your return drops below the total required minimum, you are no longer entitled to a free gift. If you decide to keep the gift, you will be charged the value of the gift.

No we do not refund the cost of gift wrapping the item.

Items returned after 60 days from date purchased may not be accepted unless authorized. If the order is shipped back to you and you choose to reject that returned shipment, Eve’s Addiction reserves the right to deny chargeback, liquidate merchandise, and charge for additional incurred shipping. Returns that are accepted past the allowed time will only be eligible for exchange.

Item may be returned via USPS mail. We will only accept returns & exchanges that are sent to our PO box. The item must be securely packed and sent back with account information and instructions on how to process the return or exchange. Please note we are NOT responsible for any returns that are lost or damaged in transit. We highly suggest using delivery confirmation for any return packages. You must apply postage to the returned package.

Yes, customers are responsible for the cost of shipping items back to Eves Addiction. If your item is received defective or broken then please call customer service about a return or exchange.

Please call customer service so that we can email you an invoice. Print out the invoice and you can use that to send back your return/exchange.

If your exchange is priced lower than the original item ordered, we will refund that difference to you in your original form of payment. If your exchange is priced higher than the original item ordered, you must include a form of payment (credit card number & expiration date, check, or money order) for the price difference.

Once your exchange request has been completed an email will be sent to your email address on file.

Your refund will be issued in the form of payment you originally submitted for the purchase.

The gift card will take priority in all refunds issued. Any additional amount over the original gift card amount will be issued back to the original form of payment.

Any orders that are sent out with free shipping and are returned for a refund and/or exchange are subject to shipping and exchange adjustments. If your order total drops below the threshold for free shipping you will be charged the correct amount for the shipping level you received with your order total.

Your returns from differing orders are processed separately, as each one of them has a different order number. As your refunds are processed you will see them reflected on your card statements.

Most refunds take 48 to 72 business hours to show up on your account. However, some cards, depending on the bank, can take 1 to 2 billing cycles to be reflected. Check with your card company to be sure they have received the refund.